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Support that elevated one of my favorite brands

Nombre: John Walker
Vehículo: 2018 Mercedes-Benz GLE-Class

We have been buying full sets of Weathertech mats (cars) or floor liners (Suburbans) for several years now. I never had an issue with any of the products. One of the snaps broke on the driver side front mat in the Mercedes. I hoped I could buy a new replacement snap. I contacted customer care through the web site and quickly a new set of front mats showed up. That is customer care at it's finest. I was already a great fan because (A) Weathertech proudly boasts Made In The USA and their American workforce and (B) Provides custom mats for every vehicle I have ever tried to get mats for. Now I can add (C) Weathertech stands behind their product quality and will replace it if it breaks. Thanks to Marc for taking care of me.